🛡️ Privacy Policy
DUNIFRO ENTREPRISES, INC.
Last updated: 2025
At DuniFro, we place great importance on the protection of your personal information. This Privacy Policy explains what data we collect, how we use it, who it is shared with, and what your rights are, in accordance with Law 25 (Quebec) and PIPEDA/LPRPDE (Canada).
Our website: https://duni-fro.com
1. Data Protection Officer (Law 25)
The person responsible for the protection of personal information is:
DUNIFRO ENTREPRISES, INC.
E-mail : info@duni-fro.com
Any request for access, rectification or deletion can be sent to this address.
2. Personal information collected
We collect the following personal information when you use our services:
Information provided by you:
- First and last name
- Email address
- Phone number
- Billing and delivery address
- Payment information (transmitted securely by our service providers)
- Information created when opening an account (username, password)
- Information provided via our forms (contact, booking, comments)
Information collected automatically:
- IP address
- Device type, browser and operating system
- Pages viewed, visit duration, products viewed
- Cookies and similar technologies
- Approximate location (for tax calculation purposes)
Specific data for appointment booking (BookingPress):
- Selected service
- Date and time of the appointment
- Preferences and any notes
- Payment information if paid service
We only collect the information necessary for the services offered.
3. Why we collect your information
We use your data to:
- Process online orders and payments
- Manage appointments (via BookingPress)
- Communicating with you (confirmations, updates, reminders, invoices)
- Responding to your requests or complaints
- Preventing fraud
- Manage your customer account
- Personalize your experience on the site
- Comply with our legal and accounting obligations
- Send marketing communications (if you consent)
4. Payments and third-party suppliers
PayPal
When you pay via PayPal, certain data is transmitted to PayPal, including:
- transaction amount
- name, email address
- billing and delivery address
PayPal's Privacy Policy:
https://www.paypal.com/ca/webapps/mpp/ua/privacy-full
Stripe
We accept payments via Stripe. When a payment is made, Stripe receives:
- The order amount
- Your contact details (name, address, email)
- Payment information
- Your IP address and technical data (for fraud prevention)
Stripe processes your data on servers located outside of Quebec.
Stripe's Privacy Policy:
https://stripe.com/ca/privacy
5. Transmission outside Quebec
Some providers (e.g., Stripe, PayPal, Google) host or process data à l’extérieur du Québec, notamment aux États-Unis.
These transfers are carried out in accordance with Law 25 and their own protection policies.
6. Shelf life
We retain your personal information for as long as necessary for the purposes for which it was collected, including:
- Orders: 7 years (accounting obligations)
- User accounts: as long as you have an active account
- Appointments: as needed for administrative management
- Cookies: 1 to 24 months depending on their type
- Messages/emails: reasonable operational time
You can request the deletion of your data at any time.
7. Access to information within our team
Only employees or administrators who need to process:
- your orders
- your appointments
- your refunds
- your requests
will have access to your personal information.
All persons with access are subject to confidentiality obligations.
8. Information security
We use technical and organizational measures to protect your data:
- SSL/HTTPS encryption
- secure payment gateways (Stripe, PayPal)
- Firewall and anti-bot protection
- restriction of administrative access
- regular backups
Since no system is completely secure, we cannot guarantee absolute security, but we apply the best reasonable practices in the industry.
9. Your rights (Law 25 – Quebec)
You have the right to:
- access your personal information
- correct inaccurate information
- withdraw your consent
- request the deletion of your data
- obtain a copy of your data
- request the cessation of dissemination or the deindexing of certain information
To exercise your rights: info@duni-fro.com
10. Cookies
Our site uses cookies for:
- track items added to cart
- save your session
- analyze the audience
- personalize your experience
- to facilitate appointment booking (BookingPress)
You can manage or disable cookies via your browser settings.
11. Changes to this policy
This Policy may be updated to reflect:
- legislative changes
- technological developments
- changes to our services
The date of the update will be indicated at the top of the page.
12. Contact
For any questions regarding the Privacy Policy: